COVID - 19

Information on Covid-19

We are getting ready for the winter season and setting everything up to create the best possible conditions for you in observance of government guidelines.

Ski pass cancellation and refund policy

If you can't come because of the Covid-19 but our domain is still open...

Holiday ski passes

Refund of unused Morzine-Les Gets and Portes du Soleil ski passes (supporting documents required):

If you want to cancel your order, your unused ski passes* (even those purchased as part of our early booking offers) will be refunded free of charge, with supporting documents.  
Please send us your request in writing to the following email address no later than the first day of validity of your ski pass. 

*Excludes special offers, flash sales and season passes.

Season Passes

Cancellation and refund of Morzine-Les Gets or Portes du Soleil (supporting documents required) season passes up until the opening date of the ski area:
Your Morzine-Les Gets season pass will be cancelled and refunded* if you make a request in writing to the following email address by 11 December.

*Exludes flash sales and minus an administration fee of 40€ for each ski pass Morzine-Les Getsand 50€ for each ski pass Portes du Soleil  season pass. Refunds will be made within one month.

Compensation policy in the event of closure due to force majeure:

In the event of interruption to service of all the ski lifts due to force majeure (please refer to our general terms and conditions of sale) resulting in it being impossible to use your season pass for 15 consecutive days, compensation will be provided for Portes du Soleil and Morzine-Les Gets season passes in the form of a credit note or refund corresponding to the number of weeks of closure multiplied by the price of the season price divided by the originally planned number of weeks of opening minus one unpaid day at the applicable basic rate.

Safety measures implemented in the ski area

Our commitment to your safety

We do not yet have all the answers but are doing everything possible to make the ski area as safe as possible.

  • Masks will be mandatory in waiting areas, when boarding and while travelling on ski lifts.
  • We are not currently planning to restrict the number of people in the ski area.
  • We encourage you to order your ski passes online to avoid queues at the ticket office and contact with others, plus the pass is cheaper when purchased online!
  • Physical distancing will be implemented in queues (floor markings in waiting areas at the ticket office).
  • Alcohol-based hand sanitizer will be provided at the ticket office and when boarding ski lifts.
  • The ski area has a number of entry points accessible on skis. Take advantage of some car parks that are free of charge and our shuttle bus network to reduce waiting time and be first on the slopes.