Aide

Which ski area ?

Morzine - Les Gets area :

- 2 resorts

- 120 km of ski runs

- 71 ski runs

- 47 ski lifts

- 2 snowpark

- children / beginner areas

- 1 boardercross area

- freeride zone

 

Portes du Soleil area :

- 2 countries : France and Switzerland

- 12 resorts

- 650 km of ski runs

- 286 ski runs

- 196 ski lifts

- 10 snowpark

 

Mar 11, 19
1

When will my order arrive in the post?

Your ski passes will arrive 8 days before your first day of ski. 

If you do not receive your ski passes, please come and see us at the Pleney Internet Desk

Jan 01, 18
10

What is a "Hands Free" card ?

The "Hands Free" lift pass is a smart media card, of credit card size with a high-performance chip, it gives you access to the ski lifts with greater comfort and speed thanks to the chip which can be read remotely, whilst still in your pocket and automatically activates the turnstile. Be careful, the card cannot be kept next to a mobile phone, credit card or other "hands free" lift pass.

 

The "Hands Free" lift pass is 3.00 €, which is not refundable but may be topped up over several years to accumulate your sunshine points.

Jan 01, 18
2

What is a WTP number ?

The WTP number is a unique individual code that is listed at the bottom of your "hands free" lift pass.  If the number is not legable, come and see us at the ticket office.

It consists of a series of 8 characters-3 characters-3 characters.

Please note there is never the letter "O" only the number "0".

Please note you do not enter "WTP" just the code that follows.

Jan 01, 18
3

Can I top up my "Handsfree" lift pass I bought at the lift pass office ?

yes, all "Hands free" lift passes with a WTP number are rechargeable.

Jan 01, 18
3

Can I buy insurance ?

Yes, "Snow Risk" insurance, is 3.00€ per person per day.

The duration of insurance needs to be the same duration as your lift pass.

Lift Pass 6 days = Insurance 6 days

Available online and at all lift pass offices.

Jan 01, 18
4

A new loyalty system : My Club Soleil !

Set up an online account, add up to 5 ski passes (using the WTP numbers printed on the cards) and start to win points !! 

Accumulating points from multiple cards is now possible, thanks to the new online system. When you have acquired 200 points, you are entitled to a FREE day skiing in the Portes du Soleil.

You can only redeem your free day skiing online.  Please select 1 day Portes du Soleil, choose your day, add to your basket and the system will automatically propose to use your points.  All that is left to do is ski........

For further information : http://en.portesdusoleil.com/prices/my-club-portes-du-soleil/faq.html

 

Jan 01, 18
5

Where can I ski with my beginners pass?

NEW FOR 2019 !!

Beginners Ski Pass = €18.50

1 Round Trip in the Telecabine du Pleney

Unlimited access to the Tapis Magic Viking (Green Piste)

Unlimited access to the Belvédère & Nabor Ski Lift (Blue Piste)

Mar 11, 19
6

Is photo required ?

Photos are required for lift passes of 8 days and over, including season passes.

Jan 01, 18
7

What proof do we need if you want to get the family offer ?

For French families : a "livret de famille"

For Belgium families : a "composition de ménage"

For all other nationalities : passport for each person.

Jan 01, 18
8

Do children under 5 years old need a ski pass?

YES ! Children under 5 years old now need a skipass to use all the chair lifts. The ski pass is free but the hands free is obligatory and costs €3.

Proof of age must be provided (passport).

When you buy this ski pass you may occur a 24 hour delay before it becomes active.

 

Mar 11, 18
9